RETURN & REFUND POLICY
The replacement request must be raised within 24 hours of receiving the delivery.
REQUIREMENTS FOR A VALID RETURN:
• Proof of purchase (order number, invoice, etc.)
• The reason for return must be valid and meet the acceptance conditions listed below.
VALID CONDITIONS AND REASONS TO RETURN AN ITEM:
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Delivery of the wrong product, color, or model.
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Delivery of a defective or damaged product.
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Delivery of products with missing parts.
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Any problem with the product must be reported on the day of receiving it. No complaint or return will be accepted the next day.
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If the "hologram sticker" attached to the product is removed, the product cannot be returned.
VALID REASONS FOR FREE RETURN AND DELIVERY CHARGE:
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If the return is due to the delivery of a wrong or defective/damaged product (points 1 and 2 above), Tech Den will bear the return and delivery charges.
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For any other reasons or issues related to the product, the buyer must bear the return and new delivery charge.
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For products under warranty, the buyer must also bear the return and new delivery charge.
Note: No product is refundable for any reason other than those mentioned above.
RETURN/REPLACEMENT GUARANTEE MAY NOT APPLY IN THE FOLLOWING CONDITIONS:
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Damage caused by misuse of the product.
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Incidental damage resulting from product malfunction.
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Products with tampered or missing "hologram sticker".
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Damage or defect not covered by the manufacturer’s warranty.
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Products returned without original packaging, box, manufacturer’s materials, and all accessories initially included with the product.
